Today's Labour News

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southafricalogoNews24 reports that poor service, no communication and years-long delays were some of the complaints of about 70 News24 users who have filed claims with the Department of Labour's national Compensation Fund.  

In July, News24 ran a story about the family of slain train driver Piet Botha, who had gone 12 months without receiving the compensation owed to them under the COIDA Act despite his tragic murder.  Their claim was finally seen to and approved two days later as a result of the media exposure.  In the article, a platform was provided for other users to share similar struggles in getting their claims legally approved by the fund and this led to the 70 new complaints.  Compensation Commissioner Vuyo Mafata and customer services director Xola Mnene were contacted about the 70 complaints, which have now been sent off to the department and the minister.  Mnene was thankful for the information and committed to giving rolling progress updates on the cases.  He said there were four areas they needed to address to improve the fund's operations, namely financial administration, customer services, internal processes and people management.

  • Read this report by Paul Herman in full at News24

Get other news reports at the SA Labour News home page