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RMBRand Merchant Bank (RMB) writes in a sponsored article that, as part of its strategy to stay at the leading edge of innovation, it is focusing on robotics as one of the ways in which to improve the bank’s overall performance and help digitise operations.  

Because robots can master repetitive tasks currently performed manually, they are suitable for many of the processes conducted by employees, particularly in back offices.  Robotic process automation (RPA) is the software technology that automates manual, repetitive and mature processes, making them faster, more cost effective, and often with a return on investment on the software and systems within about a year.  Robotics is also easily adopted to automate high-risk and compliance-focused processes.  Being a non-integrated software system, robots are also easy to introduce to the bank’s existing IT systems.  Introduced a year ago, the RMB Robotics Centre of Excellence manages RMB’s capability to introduce robotics into its various business units.  It has 20 employees who ensure that the correct processes for automation are selected and implemented.  So far 10 bots have been introduced to 14 projects that include four processes capturing new client information and performing maintenance of that information.  “We believe that one robot can effectively augment between three and four people, allowing staff to focus on the more complicated, analytical, client-facing and value-adding aspects of their functions,” said Reshnie Naidoo of the Excellence Centre.

Read RMB’s full article at SA Labour News


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