Today's Labour News

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prasaANA reports that MPs heard on Tuesday that the Passenger Rail Agency of SA (Prasa) is continuing to lose paying customers by the millions.  

Briefing Parliament’s portfolio committee on transport on the state-owned rail company’s annual performance plan, Prasa group chief strategy officer, Sipho Sithole, said the number of passenger trips for paying customers went from a baseline of 633m to 372m in the 2016/17 financial year.  Between 1 April and 31 December last year, the number of paid passenger trips dipped to just 210.94m – an indication of commuters’ frustration with a service which is often not reliable.  Moreover, customer satisfaction sat at 59.4%, which is apparently the lowest in the history of the organisation.  Sithole said to retain customers and improve their experience on Metrorail trains, Prasa needed some serious shaping up.  “It can’t go worse than what it is now… (we) must endeavour to recover the lost customers.  We can only achieve this if our trains are reliable, predictable and safe.”  Prasa has set some ambitious targets for the next three financial years, including a recovery in commuter trips to between 382.4m to 521.3m by 2020/21.  The rail operator also wants to reduce the number of train delays.


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