Today's Labour News

newsThis news aggregator site highlights South African labour news from a wide range of internet and print sources. Each posting has a synopsis of the source article, together with a link or reference to the original. Postings cover the range of labour related matters from industrial relations to generalist human resources.

employment thumb100 Reuters reports that SA’s burgeoning call-services sector, which gets more than half its work from Britain, could attract larger inflows as the effect of Brexit weighs and UK companies seek savings by moving operations offshore.  

Cultural affinity, good English language skills and similar time zones helped spur the sector seeking to compete with India and the Philippines in a global industry worth $89bn in 2017.  "When there is uncertainty, the outsourcing industry blooms.  Obviously there is huge uncertainty around Brexit and that provides outsourcing opportunities ... to countries such as SA," said Kerry Hallard of the London-based Global Sourcing Association.  SA’s global services market grew about 22% a year over the past four years, twice the global industry growth rate.  Supported by a government incentive scheme that pays investors for each job created, the sector now employs about 40,000 people.  Brandon Aitken, chief commercial officer in SA for Webhelp, a BPO firm that employs 35,000 people in more than 25 countries, said it would welcome at least two new UK brands in 2019.  Operational costs could be up to 60% lower than those in Britain and Australia, said researchers.


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