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UIFIn a letter to the editor on Wednesday, Makhosonke Buthelezi, the Unemployment Insurance Fund’s (UIF’s) director of communication and marketing, responds to an earlier letter (11 December 2019) from Democratic Alliance (DA) MP Michael Bagraim, who had asserted that the UIF’s uFiling website was broken.  

Buthelezi notes that the new and revamped uFiling system was launched in March 2019 and acknowledges that there were technical glitches after the data centre was relocated to new premises.  Clients experiencing problems, particularly with their historical information.  According to Buthelezi, the challenges were swiftly resolved and the system has since been fully operational.  “In fact, we have close to half a million employers and employees registered on the system, and from April to November 2019 more than 2-million declarations and 40,465 claims were submitted via uFiling.”  The UIF has also embarked on several workshops to educate clients about using the system.  Due to the huge demand for services nationally, the fund has employed an additional 33 call-centre agents to improve service delivery.  Noting that there might be isolated cases of clients struggling because they were unfamiliar with navigating the revamped system and therefore missed some steps, which resulted in their information not being displayed, Buthelezi encouraged them to contact the fund on ‪0800 843 843 or This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

Read the original of Buthelezi’s letter at BusinessLive

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