Business Report writes that the Communication Workers Union (CWU) has withdrawn an interdict application against MTN intended to stop the cellular operator’s call centre outsourcing plans.  

MTN said in a statement that it was pleased with this move and that it had been vindicated by the withdrawal.  Earlier this month, MTN announced its plans to outsource some of its call centre facilities and the adoption of a hybrid outsource model, with some call centres being outsourced to an experienced third party vendor and others being retained in-house.  The union is seeking, among other demands, an end to the outsourcing at MTN’s call centres and the conversion of temporary staff into permanent workers.  Talks broke down last week and the union said a strike could be a possibility in the next couple of weeks.

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