Business Report writes that, with the Communication Workers Union (CWU) having withdrawn an interdict application aimed at preventing MTN from outsourcing its call centre facilities, both parties have agreed to “engage” on the matter.  

CWU president Clyde Mervin said on Wednesday:  “We agreed we that are going to have a proper consultation.  If anything goes wrong during the talks, meaning if we do not find each other, we will exercise our rights and approach the Labour Court.”  Nhlanhla Qwabe, chief HR officer at MTN SA, commented:  “MTN will continue to maintain an open-door policy with the union on the matter, in order to reach an outcome that will benefit all the parties concerned, including our customers.”

• Read this report by Dineo Faku in full at Business Report

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