TechCentral reports that MTN South Africa has named Adcorp subsidiary Rightsource as the preferred partner to manage its outsourced “hybrid” call centres.  The outsourcing had earlier raised the ire of the Communication Workers Union (CWU), which in August had sought an urgent court interdict to stop it from going ahead.  The union later withdrew the action after MTN agreed to a formal consultation with it on the matter.

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