EWN reports that operators at the police’s 10111 call centres are concerned that staff shortages will cripple service delivery.  

The SA Police Service (SAPS) centre in Port Elizabeth has already fallen victim to the problem and had more than 400 calls reportedly going unanswered this week.  The centre has less than 15 people per shift manning more than 20 phone lines.  Also, call centre agents in Gauteng threatened last month to go on strike because they apparently receive lower pay than their Western Cape counterparts.  The SA Policing Union (Sapu) said a lack of manpower posed a risk that could be detrimental to the community and people who require emergency services.

• Read this report by Xolani Koyana in full at EWN
• Read too, Staff shortages put PE 10111 centre out of touch for hundreds, at HeraldLive

Get other news reports at the SA Labour News home page