BusinessLive reports that up to 2,194 MultiChoice employees are in danger of losing their jobs as the pay-TV operator plans a restructuring of its customer service model.  

The company, with a subscriber base of more than 15-million, said on Friday that it would cut jobs at its call and walk-in centres, with a consultation process having begun.  It indicated that the changes in the customer service model were in response to evolving customer behaviour as subscribers were increasingly opting for digital platforms instead of telephone or walk-in services.  Citing pre-listing documents, BusinessTech reported in January that the company had just less than 7,000 permanent staff.  According to MultiChoice, it would create new job opportunities for multiskilled staff who had the expertise, skills and technological abilities to enhance the customer experience.  It also indicated that it would offer voluntary severance packages and other benefits for affected staff as part of a comprehensive support programme, in agreement with unions and employee representatives.

• Read the original of Odwa Mjo’s report on this story at BusinessLive
• See too, Multichoice to retrench shop and call centre staff, at Fin24

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