BusinessLIve reports that pay-TV operator MultiChoice is pushing ahead with a retrenchment process that could result in up to 2,194 employees losing their jobs because of the company’s plans to restructure its customer service model.
“MultiChoice SA confirms that it is has commenced with the consultation process announced last week as part of the video entertainment company’s realignment of its customer care [call centre] and walk-in centres,” the company indicated on Tuesday. This came after reports earlier in the week that the retrenchment process had been put on hold to allow for mediation with stakeholders. The DStv owner was said to have apologised for “unduly” starting the retrenchment process. But, the first consultation meeting, which will be facilitated by an independent commissioner from the Commission for Conciliation, Mediation and Arbitration (CCMA), will go ahead as planned.
- Read the full original of Mudiwa Gavaza’s report in the above regard at BusinessLive
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