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News24 reports that the Commission for Conciliation, Mediation and Arbitration (CCMA) announced on Sunday that it had reopened its offices for walk-ins.
This came nearly two years after the dispute resolution body issued a directive to suspend walk-ins due to the Covid-19 pandemic. "The decision to temporarily suspend user walk-ins, particularly for case referral and advisory, was a difficult pronouncement to make, given that a significant percentage of case referrals come through our front desks. However, of importance at the time was the preservation of life, health, and safety of our employees and users,” CCMA director, Cameron Morajane said. The CCMA indicated that the temporary suspension of walk-ins had allowed it to introduce new streams of digital offerings for case referrals, such as the e-referral platform and the CCMA mobile application (CCMAConnect). The body stated that it was time to embrace the "new normal" following the lifting of the national state of disaster in April. While it anticipated an influx of users opting for in-person interactions, the CCMA said it would continue with its current hybrid operating model. "I encourage those who can utilise digital platforms for referrals and hearing cases to continue [to] do so," Morajane said.
- Read the full original of the report in the above regard compiled by Canny Maphanga at News24
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