ITWeb reports that SA’s global business services (GBS) sector shows no signs of slowing down, having added 8,180 net new international jobs from April to June.

This was revealed in non-profit organisation Business Process Enabling South Africa’s (BPESA’s) quarterly GBS Sector Job Creation Report, released ahead of the GBS and BPO Investor Conference in Durban. The report covers April to June 2025). It reviews international jobs and export services, including growth in the GBS sector across provinces, vertical industries, youth jobs, inclusive hires and key global source markets. BPESA’s report shows youth jobs accounted for 90% of new hires in the period, with the Western Cape still in the lead. The coastal province added 4,119 new jobs, accounting for 50.35% of the total of new jobs recorded during the period. KwaZulu-Natal followed with 2,434 jobs (29.76%), while in third place was the Eastern Cape with 900 (11%) new international jobs. Gauteng maintained steady job creation with 727 new jobs.  

The US and the UK remained SA’s largest markets for outsourced services during the period, contributing 76.5% of new jobs collectively. Most of the positions (71%) were frontline, voice-based contact centre roles, servicing sectors such as utilities and energy (26.86%), insurance (22.75%) and retail and e-commerce (20.61%). The GBS sector, formerly classified as business process outsourcing, was identified several years ago as a key growth driver to create jobs, with a particular focus on youth and women.

• Read the full original of the report in the above regard by Simnikiwe Mzekandaba at ITWeb

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