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EWN reports that the South African Policing Union (SAPU) has urged police management to fix issues at its 10111 call centres before they turn into a crisis.
Operators at the centres are reportedly overworked due to staff shortages, raising concerns about poor service delivery. This week, more than 400 calls apparently went unanswered at the Nelson Mandela Bay centre alone because it has 15 people per shift manning more than 20 phone lines. Also, call centre agents in Gauteng have threatened a strike because of a pay dispute. SAPU’s general secretary Oscar Skommere indicated that suspended National Police Commissioner Riah Phiyega made promises years ago that haven't materialised.
- Read this report by Xolani Koyana in full at EWN
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