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Daily Maverick reports that the Department of Labour’s (DoL’s) uFiling system has been offline since 22 February, leaving jobless citizens unable to apply for compensation from the Unemployment Insurance Fund (UIF).
According to the error message on the home page, the website has been down due to “required maintenance and upgrade of the uFiling System”. UIF director for communication and marketing Makhosonke Buthelezi indicated the maintenance process would modernise the uFiling system and enhance some functions. However, according to a press statement released by the DoL on 19 February, the plan was to have the system up and running by 25 February. In the statement, spokesperson Teboho Thejane said the DoL would be relocating its data centre to another building, thereby also impacting the uFiling system. The uFiling system’s downtime has naturally caused frustration among individuals trying to submit online claims with the UIF and many have taken to the Department’s Facebook page to voice their concerns. The call centre has also provided minimal assistance to disgruntled citizens with calls left unanswered. Filing of claims at labour centres can also be a challenge, with the system being offline for a week at a time. The UIF provides short-term relief to workers when they become unemployed or are unable to work because of maternity issues, adoption leave, or illness. It also provides relief to the dependants of a deceased contributor.
- Read the full original of Sandisiwe Shoba’s report in the above regard at Daily Maverick
Get other news reports at the SA Labour News home page