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EWN reports that with more users of the Unemployment Insurance Fund’s (UIF’s) online filing system complaining about its failures, the fund has apologised, but has blamed the problems on consumers.
The uFiling online service is used to submit UIF declarations and for the payment of monthly contributions by employers. The system has been experiencing challenges for months now, with consumers complaining they are unable to access it, among other glitches. Assistant director at the UIF, Masechache Molefe, said the problem was brought on by the introduction of a new system that users still have to get familiar with. "We have modernised uFiling on the system. I think the problem is our clients having challenges in trying to log on. Most of the clients log their accounts," he stated. Yet, when users complained in May of not being able to register or even file claims on the system, the UIF attributed the failures to upgrades after the relocation of its data centre.
- Read the original of this report by Theto Mahlakoana at EWN
- Read too, UIF’s uFiling system glitch stumps clients, on page 5 of The Citizen of 14 June 2019
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