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BusinessLive reports that on Friday pay-TV operator MultiChoice concluded its first meeting with stakeholders in an ongoing retrenchment process that could result in up to 2,194 employees losing their jobs.
Following the meeting, it commented that it was encouraged by the full attendance of all the role-players, including representatives from the Communication Workers Union (CWU), the Media Workers Association of SA (Mwasa), and the Information Communication Technology Union (ICTU), as well MultiChoice’s own Work Place Forum (WPF). MultiChoice indicated that it would respond to the initial feedback received during Friday’s meeting on Monday, 1 July. The company had said a week earlier that it would be cutting jobs at its call and walk-in centres and that the changes in its customer service model were in response to evolving customer behaviour as subscribers opted for digital platforms instead of telephone or walk-in services. MultiChoice is reported to have about 7,000 employees and previously indicated it would create new job opportunities for multi-skilled staff who had the expertise, skills and technological abilities to enhance the customer experience.
- Read the full original of Mudiwa Gavaza’s report on the above story at BusinessLive
Get other news reports at the SA Labour News home page