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City Press reports that for some time, call and contact centres for a variety of local and international companies have been important job creators for young people in South Africa with little or no work experience.
In the four years to 2022, the business process outsourcing (BPO) sector and global business services (GBS, where different companies share services to reduce costs), have created more than 81,000 jobs serving the international market, according to the Harambee Youth Employment Accelerator. The sector employs more than 270,000 people, serving markets such as the US and the UK. Just under 90% of the workers in the sector are young, and more than 63% are women, says Harambee. The GBS sector has benefited from government incentives to role players to create new jobs. These incentives include a target of 20% for inclusive employment. This means employees from diverse backgrounds are employed for greater diversity in the workplace. In 2022, 30% of all new appointments were made according to the principles of inclusive employment in that they were South Africans under the age of 34 who had been unemployed for six months or longer, came from households with an income of less than R6,000 per month and attended extremely under-resourced schools.
- Read the full original of the report in the above regard by Riana De Lange at City Press (subscriber access only)
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