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The Citizen reports that advancements in artificial intelligence (AI) have revolutionised the world of work and AI programmes like ChatGPT have proved their worth, not just in the actual work processes, but also in recruitment and hiring.
Paul Byrne of Saongroup Africa says it is crucial to explore AI’s impact in recruitment. Although he believes the future of recruitment lies in the synergy between AI and human intelligence, Byrne admits that AI has both pros and cons. Hiring bias is not only detrimental to job seekers, but also to recruiters, employers and businesses too, through unconscious biases. AI could potentially reduce human bias since it can be programmed to focus on important factors such as skills, work experience and qualifications. Manually going through job applications can be time consuming for recruiters and AI could dramatically reduce the time spent through a more automated selection process. Using chatbots and virtual assistants could improve feedback turnaround time. But, since AI relies on keywords to process job applications and CVs, this could make it easy for candidates to “trick” the system – by strategically arranging keywords to present themselves as a good fit. And although AI may reduce human bias in hiring, it may overlook candidates with atypical work experience, even though they might be the best fit based on personality and ‘soft skills.’ Assessing character traits and personal attributes still requires human judgement. “Although AI certainly has the potential to change the landscape of recruiting to some degree, it is not a silver bullet that can solve all hiring challenges,” Byrne noted.
- Read the full original of the report in the above regard by Vukosi Maluleke at The Citizen
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